Communications Workshop

Master Training College’s interactive, practical, hands on, communications workshops are designed to ensure participants gain the skills, confidence and abilities to communicate effectively & appropriately in any environment.

Content:

Types of Communications

  1. Verbal Communication.
  2. Non-verbal / Interpersonal communication.
  3. Written Communications.
  4. Formal &Informal.
  5. Visual Communication.

Communication Techniques:

  1. Body Language
  2. Tone of Voice
  3. Language we use
  4. Attitude
  5. Emotional triggers

Customer Communications :

  1. Customer service communications
  2. Types of customers and how to communicate appropriately
  3. Dealing with difficult situations
  4. Representing your company

Full Day workshop with lunch provided. Course dates and times listed in public courses page on home screen.

Price: €85 with 10% student discount available